Last updated: October 1, 2026
Our approach
We want you to be happy with what you buy. Because our products are digital and download instantly, we cannot take them back the way a shop takes back a physical item. Refunds work as described below.
When you can request a refund
You can request a refund within 14 days of purchase if:
- a file is damaged or will not open, and we cannot fix the problem for you
- the product is materially different from its description on our site
- you bought the same product twice by mistake
Requests outside these cases are considered one by one. We may decline a request if the product has been heavily used or shared.
How to request a refund
Email support@growthreader.com with your order number, the email address you used at checkout, and a short note about what went wrong. This helps us fix the problem for everyone.
How refunds are paid
Approved refunds are issued through Lemon Squeezy to your original payment method. Your bank or card provider may take several business days to show the refund.
Problems with a download
If a file will not open or you cannot find your download, contact us first and we will help you get access. You can also go to My Orders and sign in with the email address you used at checkout to download your files again.
Payment disputes
If you see a charge you do not recognize or have a problem with a payment, please contact us first so we can sort it out quickly. Purchases are processed by Lemon Squeezy, our Merchant of Record, which may also handle refunds under its own Buyer Terms: https://www.lemonsqueezy.com/buyer-terms
This policy does not affect any rights you have under consumer law where you live.